Refund Policy

Our Commitment to You

Our IPTV subscription service at XtreamCube is backed by our dedication to quality. This policy explains the scenarios in which refunds may be issued, ensuring fairness and transparency for all users.

Refund Eligibility

You might be entitled to a full or partial refund in the following cases:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To apply for a refund, adhere to the steps outlined below:

  1. Contact our support team via WhatsApp at Contact us via WhatsApp.
  2. Use the subject line: "Refund Request".
  3. Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Case review by support team
  • Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds appear depending on bank/card issuer

Email updates will be sent throughout the process. Responses could take more time during weekends or public holidays.

Exceptions (When Refunds Are Not Provided)

No refunds will be issued under these circumstances:

  • You are unhappy with the channel list or content provided.
  • Your internet connection is too slow or unstable to stream content.
  • You have violated our Terms of Service (e.g., account sharing).
  • You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

Approved refunds are handled within 3 working days, but your financial institution may take 5-10 business days to display the amount.

Changing your mind after the first 7 days typically doesn't qualify for a refund. We recommend examining our features and clarifying any doubts before signing up.

Subscriptions are set to auto-renew. In case you don't cancel before the renewal deadline, contact us without delay. Each renewal refund request is reviewed separately.